Service
Returns & tracking
Track your parcel or start a return. Returning within the EU is free.
Track your order
Track with your code
Your tracking code is in your shipping email. Choose the carrier and enter your code.
- We ship with PostNL within the Netherlands and with DHL to the rest of the EU.
- The tracking link is also in your shipping email.
Returns
Send something back
You have 30 days to return your vase, free within the EU. Here's how:
-
Start your return
With your order number, using the form below.
-
Get a free return label
In your inbox within one to two working days.
-
Send your vase back
Unused and in its original packaging. We refund within 5 working days of receiving it.
Request your return
Fill in your details. We will send you a return label within one to two working days.
Good to know
- 30 days to return, for a full refund.
- Free return label for all 27 EU countries.
- 2-year warranty on every vase.
- Arrived damaged? Email us within 48 hours and we'll replace or refund it.
Another question?
Contact us